Returns & Exchanges

We want you to love every XEYLA piece. If something isn't right, here's how we can help.

When we offer an exchange

• You received the wrong size or wrong item
• The item arrived damaged or defective

How to request an exchange

1. Contact us within 3 days of delivery with your order number and photos of the item.
2. Our team will review your request and confirm the next steps.
3. Once we receive the item, we'll send your replacement.

Conditions

• Items must be unworn, unwashed and unaltered, with all original tags and packaging.
• Unstitched fabric that has been cut or stitched cannot be exchanged.
• Items bought on sale or discount may not be eligible unless defective.

If you have any questions, please get in touch.